Privacy Policy

Last updated: 13/03/2025

Welcome to Gamenzo

Oasis Mountain Trading LLC  understands the importance of your personal data, and we are committed to protecting and respecting your privacy. When we talk about “Personal Information” in this Privacy Policy, we are referring to Individual/ Organization, Device Information and Order Information. This Privacy Policy describes the basis on which your personal data is handled by us in connection with your access and use of gamenzo.com (the “Site”).

By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy. Please read the following carefully to understand how your Information is handled by us.

PERSONAL INFORMATION COLLECTION:

When you visit the site, following Information may be collected about you:

1. device Information, including but not limited to Operating system, IP address, Time zone, web browser. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site. Such information are collected by technology that stores information on or gains access to your device, such as cookies, log files, tags, tracking pixels, web beacons, etc;
2. information that you provide by filling in forms on the site, including at the time of registration;
3. a record of correspondence when you contact us though the site, Telephone call, Chat or Messaging;
4. the Information you share when you report a problem, enter a competition or promotion, provide reviews, testimonials or feedback;
5. order Information, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number;
6. location sharing for fulfillment of your order, including a unique identifier for your device;
7. other general, aggregated, demographic and non-personal Information;
8. third party sharing your Information with us that you have consented;
9. any other Information we consider necessary to enhance your experience on the site.

PERSONAL INFORMATION USAGE:

We may use Information in the following ways:

1. to administer, Manage and fulfill any orders placed through the Site, including Order confirmation, processing your payment information, providing information related to invoicing, arranging for shipping and related information to complete the transaction;
2. to notify you about changes to our Services;
3. order related Information to communicate with you;
4. to help us screen for potential risk and fraud;
5. provide information related to products or services that you request from us or which we feel may interest you;
6. to provide you with location-based services, and search results;
7. to improve and deliver a better and more personalized service and content to you;
8. We may use this information to contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, chat and messaging
9. for any other reason which we deem necessary to enhance your experience of the site.

PERSONAL INFORMATION SHARING:

We are aware of challenges related to information sharing. We share your information only with businesses that follow practices at least as those described in this privacy policy. Please find the details below.

1. As we engage other businesses to perform our functions, we may share your information with third parties such as logistic company, Bank and other institutes to process your payments, marketing company, and any other business needed to complete your transaction. We may involve other businesses, who may be storing your Information in a digital wallet. We will ensure that these businesses do not use your Information for other purposes. By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.
2. In the event of business transfer, Customer information will be transferred to new management.
3. We may share your personal Information with third parties such as google analytics to help us understand and improve experience of the site
4. We may share your information for marketing and research activities, including for competitions and promotions. 
5. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, fraud protection, credit risk reduction and other lawful requests; this include law enforcement agencies and other organizations for information we receive, or to otherwise protect our rights. 
6. Our site may contain links to other websites. Please check their policies before you submit any personal data or other information to these websites as we are not held responsible for their policy.

HOW WE STORE YOUR INFORMATION AND SECURITY MEASURES

The Information collected may be transferred and stored at a destination outside of the UAE. To perform our functions, such information may be processed by staff operating outside the UAE who work for us or for one of our vendors. 

It is important for all of us to protect you from unauthorised access. We maintain commercially reasonable technical skills such as encryption technology and firewall, and physical safeguards to ensure your Information is secure. Only authorized employees, contractors, and agents who need to know your Information are granted access to this information. Also it is your equal responsibility to keeping your password confidential and signing off when using shared devices. 

Unfortunately, the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to the site and any transmission is at your own risk.

HOW TO AMEND YOUR INFORMATION?

You may choose to amend your personal information at any given time by editing your profile. You have easy access to up-to-date information regarding recent orders, personal information (including name, e-mail, password, manage delivery location, communications), payment settings (including credit card information); and e-mail notification settings.

We provide you flexibility to opt-out of receiving future marketing communications from us at any time by updating the same in your profile. Also, we place cookies when you log on to our site which is to ensure you have an enjoyable user experience and are able to utilize all aspects of the site.  You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our site works and you may not be able to access certain areas of our site.

When you update Information, we may retain a copy of the prior version for our records for compliance reasons. 

CHANGES TO OUR PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect changes in our business practices or for other operational, legal or regulatory reasons. We will post the current version of this Privacy Policy on the site and each such change will be effective upon posting on the site.  It is your obligation to regularly check the Privacy Policy. Your continuous use of the site following any such change constitutes your agreement to this Privacy Policy as so modified.

CONTACT US

If you have any concerns or want more information about our privacy practices. Please contact us at info@gamenzo.com with a thorough description, and we will try to resolve it.